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1. Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If this is your first visit you will be asked to register. Once registered you can log-in at any time when your account details will be retrieved.

2. We accept credit card payment.  During the checkout procedure you will be transferred to a third party to enter your Credit Card, which means we do not have direct access to your credit card details, where your transaction will be authorised. The third party adds an extra level of security to meet the required level for PCI compliance as required by Banks and Credit Card providers.

3. This is a live site and reflects the stock available. All goods are offered subject to being available at the time of the order. Every effort is taken to ensure that the content of this website is current. 

4. All UK deliveries are subject to a postal charge based on value of 0-25 - 2.99 and 25.01+ - 4.99. Overseas is calculated on the value and will show an estimated charge. We reserve the right to increase the charge where the shipping cost to order value ratio is high. The maximum additional charge will be 10% of order value. UK parcels are sent by either Royal Mail or next day carrier at our choice. Overseas postage will be sent by insured air mail or carrier rate which ever is the cheapest. Some products will be priced higher than in our retail shop to account for the high weight/price ratio.

5. We deliver your order as soon as is possible. We will normally process your order within 2-3  business days . Please allow sufficient time for delivery after that time. If you quote an e-mail address we will inform you if there is a delay.

6. All items are offered as being available. However as many manufacturers now make limited quantities of a large proportion of their range the items listed can become unavailable without notice. If for any reason an item ordered is out of stock but will become available again shortly we will send as a follow on order. You will be informed on the invoice supplied or by e-mail.

7. For orders made from the UK or the European Union,  20.00% VAT is included.  All other orders are VAT free and the VAT content will be deducted at the checkout.

8.Prices are subject to change.

9. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at !!<<a href="http://www.hmso.gov.uk/si/si2000/20002334.htm">http://www.hmso.gov.uk/si/si2000/20002334.htm</a>>!!
Any item which is to be returned must be packed well enough to avoid damage during transit. See also point 12. Items returned unwanted will not have the out bound or inbound postage refunded. A item considered faulty must first have been authorised for return. Contact us by telephone or e-mail for evaluation. An item returned under "faulty" conditions will have the return postage (standard "Signed For" rate only) refunded if the item is deamed faulty. An item returned which is not deamed faulty will not have the postage refunded and a further postage charge will be made for the return of the item to the customer.

10. Frizinghall Models & Railways do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

11. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
 a. Take and fulfill customer orders
 b. Administer and enhance the site and service
 c. Only disclose information to third-parties for goods delivery purposes

12. If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01274 747447 (International +44 1274 747447  or write to us at Discovery House, Unit 8A, Sapper Jordan Rossi Park, Otley Road, Baildon BD17 7AX

13. We guarantee your satisfaction. All of our products come with manufacturers guarantee or our own 3 month whichever is the longer. This guarantee covers any component failure which is not due to misuse, modification or damage after delivery. Any damage in transit must be notified immediately. Any fault occurring at a later date must be notified in advance before arrangement for return. If you encounter any problem we suggest contacting us first in case the problem can be solved by yourself. We do not suggest you tamper with the product unless at our request. If an item has to be returned please pack very carefully and return with a covering letter stating the problem. We will re-imburse you with the cost of return postage (see note 9).

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Frizinghall Models & Railways, Discovery House, Unit 8A, Sapper Jordan Rossi Park, Otley Road, Baildon BD17 7AX      TEL: 01274 747447