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Telephone: 01274 747447





These Terms and Conditions shall apply to all contracts for the sale of goods from FMR (Scale Models) Ltd T/A Frizinghall Models & Railways and the website hereinafter called the ‘Company’ to the purchaser (the ‘Customer’) and shall comprise the only Terms and Conditions of contract between the Company and the Customer to the exclusion of all others. No variation of the Terms and Conditions shall be allowed unless expressly accepted in writing.


  1. All orders accepted by the Company are subject to these Terms and Conditions.


  1. The Company reserves the right to alter prices without prior notice.


  1. For all orders made from the UK or European Union, 20% VAT is included in the price shown on the website. Orders from other countries are VAT free and the VAT content of the price will be deducted at checkout.


  1. All scales and measurements are approximate only. Items on the Company website may be the subject of patents and registered designs. The Company reserves the right to withdraw or modify the design or specification of any item at any time without notice.


  1. All published data of any kind by the Company relating to items on the Company website are approximate. No warranty or condition is given of accuracy. The Company accepts no liability for any loss or damage direct or indirect arising out of or in connections with this clause.


  1. Orders are accepted by the Company subject to availability of stock. Acceptance of an order and therefore the existence of a contract of sale will only come into effect at the time when the Company undertakes delivery of items to the Customer.


  1. All items are offered as being available. However, many manufacturers make limited quantities of their range, items listed can become unavailable without notice. If for any reason an item ordered is out of stock but will become available again shortly it can be sent as a follow on order. This will be advised on the invoice or by email.


  1. The Company may at any time refuse or cancel the delivery of an order or balance of an order without notice.


  1. Orders placed on the website can be paid by credit or debit card only. An order cannot be completed on the website unless card details are provided. A third party provider is used to process card transactions via a secure payment portal. The Company does not have direct access to your card details. In the event an order cannot be completed in full or part, an appropriate refund will be made direct to your card via the third party provider. Please refer to the Company Privacy Notice for further information.


  1. If a Customer prefers to discuss or place an order over the telephone, this can be done by calling our shop on 01274 747447.


  1. Orders are normally processed within 1 – 2 business days of the order being placed. Please allow a further 2 – 3 days for delivery. If an email address is provided the Company will inform the Customer if there is any delay.


  1. All UK deliveries are subject to a postal charge based on the value of the goods being purchased and are sent by either Royal Mail or next day delivery carrier of our choice. Postal charges are shown at checkout. Signed for mail will be used for high value items. Postage charges can also be seen on the delivery tab.


  1. Overseas parcels are sent by insured air mail or carrier rate which ever is cheaper. Postage is calculated based on order value and is shown at check out.


  1. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at


  1. All products have a manufacturers guarantee or our own 30 day guarantee which ever is longer. All ‘new’ products have a manufacturers guarantee and all other items a 30 day return policy. This guarantee covers any component failure which is not due to misuse, modification or damage after delivery. Any damage in transit must be advised within 3 days of receipt. Any fault occurring at a later date and within the guarantee period, must be advised to us within the guarantee period prior to return. Customers must not tamper with or attempt to rectify faults without prior agreement.


  1. Any item which is to be returned, must be packed well to avoid damage during transit. The Customer must contact the Company prior to any item being returned, for what ever reason, to authorise the return of the item(s). Items returned unwanted will not have the out bound or inbound postage refunded. Any items considered to be faulty should be returned by ‘signed for’ mail and the postage cost will be refunded if the item is deemed faulty on receipt. A letter must accompany all items being returned clearly stating the reason why and with details of the Customer.


  1. The Company’s Privacy Policy sets out what information we hold about Customers, how Personal Data is used and our Marketing Policy.


  1. If any of these conditions is, or at any stage in the future becomes invalid, illegal or cannot be enforced by law, it will not effect the other terms that will stay in force.


  1. These Terms and Conditions shall be governed by and construed exclusively under the laws of England in the Courts of England and Wales.











Telephone: 012747 747447 Email:



May 2018


  1. Overview

  2. What information do we collect about you?

  3. How will we use the information about you?

  4. Why do we retain Personal Data?

  5. Marketing

  6. Access to your information and correction

  7. Cookies

  8. How do we protect your Personal Data?

  9. Can children use our Services?

  10. Other websites

  11. Changes to our Privacy Policy

  12. How to contact us


1. Overview


FMR (Scale Models) Ltd T/A Frizinghall Models and Railways (here in after called the the ‘Company’)have developed this Privacy Policy to explain how we may collect, retain, process, share and transfer your Personal Data when you visit our Website or use our Services. This Privacy Policy applies to your Personal Data when you visit our website or use our Services, and does not apply to online websites or services that we do not own or control. We are obliged to comply with the General Data Protection Regulations when processing any personal data.

This Privacy Policy is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our Website and Services.

The Company is committed to ensuring the privacy of its customers and takes appropriate security measures to safeguard the storage and transfer of personal data.

Please contact us if you have questions about our privacy practices that are not addressed in this Privacy Policy.

2. What information do we collect about you?


We collect information about you when you register to open an account with us or place an order for our products or services. We will collect Personal Data from you as necessary to offer and fulfil our contractual obligations.


We will ask you to provide us with your name, credit card billing address, delivery address (if different), telephone number(s), and email address.


We will ask you for your card number, expiry date and security code so that your order may be processed.


We also collect information when you voluntarily complete customer surveys or provide feedback.


Website usage information is collected using cookies.


3. How will we use the information about you?


We collect information about you to process your order, manage your account and meet our contractual obligations to you.


4. Why do we retain Personal Data?


We retain Personal Data to fulfil our contractual obligations to you and for legitimate business purposes. We will retain your personal data for potential future purchases unless you ask us to delete it or close your account.


We reserve the right to access and disclose individually identifiable information to comply with applicable laws, and requests from the police or lawful government agencies if asked to do so for legitimate purposes.


If your account is closed, we may take steps to mask Personal Data, but reserve our ability to retain and access the data for so long as required for legitimate business purposes and to comply with applicable laws. We will continue to use and disclose such Personal Data in accordance with this Privacy Policy.


5. Marketing


No direct marketing is currently undertaken and we do not pass your data to any third party marketing companies.


6. Access to your information and correction


GDPR allows the data subject (the person to whom the data refers) certain rights to ensure that the data held on you is accurate and being processed in accordance with legislation. You have the right to:


  • Request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information you should make a Subject Access Request (SAR) by email to or write to us at the following address: Frizinghall Models and Railways, Discovery House, 8a Sapper Jordan Rossi Park, Baildon BD17 7AX

  • Ask to have inaccurate data held about you amended without undue delay.

  • Request for data held about you to be forgotten (deleted) where it is not required to be held for contractual, legal or regulatory purposes.

  • Move, copy or transfer any personal data easily from one IT environment to another under the right to data portability.


7. Cookies


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.


For further information visit or The Company accepts no responsibility for the accuracy of information or content of these websites.


You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in some cases some of our website features may not function as a result.


8. How do we protect Your Personal Data?


We maintain technical and administrative security measures to provide protection for your Personal Data against loss, misuse, unauthorised access, disclosure, and alteration. The security measures include firewall, data encryption and physical access controls.


While we are dedicated to securing our systems and services, you are responsible for securing and maintaining the privacy of your password and Account registration information and verifying that the Personal Data that we maintain about you is accurate and current.


Our Credit and Debit card merchant services are provided by World Pay (UK) Ltd. More information about World Pay (UK) Ltd can be found at


Online Credit and debit card payments are made through Sage Paye Europe Ltd’s secure payment gateway. More information about Sage Pay Europe Ltd can be found at


Our Retail Management System and website is hosted by Cybertill Ltd (Retail Store) a cloud based system. More information about Cybertill Ltd can be found at


We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


The Company accepts no responsibility for the accuracy of information or content of the third party websites.


9. Can Children use our services?


Our services are not directed to children. We do not knowingly collect information, including Personal Data, from children or other individuals who are not legally able to use our services.


10. Other websites


This privacy policy only applies to The Company website so when you link to other websites you should read their own privacy policies.


11. Changes to our privacy policy


We keep our privacy policy under regular review to ensure we remain compliant with GDPR and maintain the security of your personal data. We reserve the right to update or amend this policy and will place any updates on this web page. This privacy policy was last updated on 7th May 2018.


12. How to contact us


Please contact us if you have any questions about our privacy policy or information we hold about you:-


  • By email to

  • or write to us at Frizinghall Models and Railways, Discovery House, 8a Sapper Jordan Rossi Park, Baildon BD17 7AX